Agile Transformation

Enterprise-level agile delivery by Lola Tech for one of the most profitable airlines in the world.

Challenge

This successful profitable airline wanted to transform its IT organisation with a more agile way of working. As a trusted partner and vendor who built a large part of their customer facing IT infrastructure, we were the obvious choice to drive this transformation. We created a robust delivery process for all 23 dev teams based internationally in India, Romania, UK, USA and Canada.

Approach

We led the way for the e-Commerce and wider IT teams with a clear plan. Using our scalable delivery process and in-house agile coach and scrum masters, we helped our clients’ product owners deliver an ambitious roadmap in 2019. A set of dedicated teams were handpicked from multiple vendors and client teams. We also established a clear process for kick off sessions and story mapping, and harnessed the scrum framework to make sure all stakeholders were part of the delivery.

Clear outcomes were identified and captured every two weeks. This allowed us to constantly refine the process and clearly communicate our progress and value to the wider business stakeholders. This ability to demonstrate return on investment early and release MVP to market quickly meant increased buy-in. This was reinforced by a focus on coaching, transparency and shared values to deliver successfully throughout the year.

Outcome

6 full stack Lola Tech teams now work more closely with their product owners than ever before.Using the Nexus framework to scale the Agile, we were able to bring over 12 new features to market in 2019. This was forecasted to deliver over $50 million dollars of additional revenue in year 1 to the www site (already built and maintained by Lola Tech).